Booking Policy
Welcome to Royal Lash and Glow. By booking an appointment, you agree to the following terms and conditions:
Appointments & Deposits
A non-refundable deposit is required to secure all appointments.
All deposits are non-refundable under any circumstances, including cancellations or changes.
Lateness
If you are more than 15 minutes late for your appointment, it will be automatically cancelled and will need to be rescheduled. A new deposit will be required to rebook.
Cancellations & Rescheduling
We require at least 24 hours’ notice for any cancellations or changes.
Last-minute cancellations will result in the loss of your deposit.
No-Shows
Failure to attend your appointment without notice will result in the loss of your deposit and may require a booking fee for future appointments.
Refunds
We do not offer refunds for any completed treatments or services.
If you are unhappy with your service, please speak to us at your appointment so we can do our best to resolve the issue.
Health & Safety
Please inform us of any allergies, medical conditions or infections prior to your treatment.
We reserve the right to refuse treatment if we believe it may not be safe to proceed.
Age Restrictions
Clients must be over the age of 18 for treatments at Royal Lash and Glow.
Clients aged 16–18 must be accompanied by an adult.
Right to Refuse Service
We reserve the right to refuse service to anyone who behaves inappropriately or arrives under the influence of drugs or alcohol.